Efficiency Assessment of Seaport Terminal Operators Using DEA Malmquist and Epsilon-Based Measure Models

Today, over 80% of global trade is seaborne. In a world supply chains and complex industrial development processes, seaports port operators play an integral role utmost importance act as incentive to the marine economy particularly, national in general. Most importantly, chain demand shocks Covid-19 on container ports shipping industry have intensified competition among terminal operators. Thus, it imperative that managers evaluate competitiveness by measuring their past current performance efficiency indexes. so doing, we present hybrid data envelopment analysis (DEA) model combines DEA Malmquist method epsilon-based measure (EBM) for first time address issue evaluation seaport The applicability proposed approach illustrated with case study top 14 companies Vietnam. First, used assess total productivity growth rates companies, its decomposition into technical change (catch-up) technological investment (frontier-shift). Second, EBM calculate inefficiency score each company. Besides indicating best-performing from certain aspects during research period (2015–2020), results reflect gap applying field maritime was successfully addressed, together model, integrated framework can be effective equitable any area. Furthermore, managerial implication provides useful guideline practitioners sector improving operational efficacy helps customers selecting best outsourcing strategy.